Newmar Extends Service To All RV Owners
Released April 17, 2009
NAPPANEE, Ind. - Newmar Corp. has announced that it is extending service to all RV owners, regardless of the brand or type of coach they own.
The Nappanee, Ind.-based manufacturer of Class A motorhomes and fifth wheels is committed to providing the best service support in the industry. Now, at the full service facility in Nappanee, service work is being offered to accommodate RV owners who own products that either the manufacturer of their coach has went out of business or is no longer providing factory service support.
"Newmar is pleased to provide this service to RV owners that own non-Newmar coaches," said Matt Utley, Newmar's vice president of service operations. "As expressed by our treasured customers, the Newmar Service Center has a fine reputation of customer satisfaction. We are confident that our level of service expertise will be an added benefit to customers of other brands."
Newmar's Service Department service reputation earned them a Customer Satisfaction Index (CSI) score of 94 percent for warranty work it completed in 2008. The CSI score is calculated in a pre-determined percentile based on results from customer surveys.
"Once exposed to the Newmar service experience, we are convinced that other RV-brand owners will want to join the Newmar family and we will welcome them with open arms," added Utley.
Services offered by Newmar's Service Department include, but are not limited too, insurance repairs, electronic upgrades, and carpet/flooring replacement. To schedule an appointment, please call Newmar Customer Support at 1-800-731-8300 or email Phil Stilley, service writer, at pstilley@newmarcorp.com.
Established in 1968, Newmar is an innovator and leader in the RV manufacturing industry and recognized nationally for its excellence in quality. Newmar is privately owned and has a dealer network that spans across the United States and Canada. Newmar is located at 355 N. Delaware Street, Nappanee, Indiana. Newmar: When You Know The Difference.